For starters, we’ve been bringing our whole family’s vehicles to this shop for a few years now and have never been let down. This almost wasn’t a 5 star review, but allow me to explain. Went in to have them look at my busted rear seatbelt and moon roof that’s stuck open. Turned out we needed a couple other services which they performed great, and quoted us for the above mentioned items. We decided to hold off on the sunroof cause as much as I love this place, $500 for labor on a roof motor replacement just doesn’t sit right with me haha. Sorry guys. Anyways, got the seatbelt quote and had them order the parts. So it comes time to install the parts and I get a call saying the tech that gave the original quote was wrong and it’s now going to be an extra 400 because it’s more work then originally thought. I spoke with Curt and he had managed to get me down about 150 bucks but we were still way far off from the OG price. I accepted the deal anyways because I understand as a shop the labor charges can’t stop because of a misquote so I figured we were okay. When the repair was done Curt called and let me know, but also let me know he had gone back and managed to honor the OG price quote. Very impressed with the work done and especially the customer service. It was a welcome surprise I wasn’t expecting. I’ll definitely keep bringing my vehicles in and recommend my friends do the same. Thanks again!
Thank you so much Shane! It can be difficult for customers (and Service Advisers) to understand why, but not every single one of the millions of pieces of a car has an exact labor estimate in our computer guides. Rear seat belt on your SUV was just such the case. I had to guess. Then the technician actually got in there and said it looked way more time consuming. But when he actually did the job, it did not take as long as he feared. He was honest with me, and I was honest with you. Thank you for your trust in us!
- Village Transmission & Auto Clinic