Pretty pricey place but they have a lot of overhead with their front desk staff. You're not just dealing with mechanics. That being said the customer service was good. It did take them 3 days to finish my car which was surprising. I also has to call and ask when my car would be ready which was a little frustrating. Biggest thing to note: After spending $700+ the tech did not tighten my lug nuts on my one wheel. Really not great and pretty dangerous mistake. I wish they had offered me a discount on a return service for the future. Needless to say I wont be back.
Aimee, thank you for sharing your experience with us. I want to sincerely apologize for the oversight regarding the lug nuts on your wheel. Safety is our highest priority, and I deeply regret this mistake. I understand how frustrating and concerning this must have been, and I take your feedback very seriously. I also apologize for the delay in completing your car and for any inconvenience caused by having to follow up yourself. Communication and timely service are key areas we strive to excel in, and I’m sorry we fell short in this instance. I have tried to reach out to you directly as I’d like the opportunity to make this right. Your trust is important to us, and I’d love to address your concerns personally and discuss how we can improve your experience should you choose to give us another chance. Thank you for bringing these issues to my attention—it helps us grow and serve our customers better.
- Village Transmission & Auto Clinic