5

The people at Village Transmission & Auto Clinic are very professional. They did the routine maintenance we'd discussed, and the car was ready in just a few hours. I especially like how well they communicate, before, during, and after the work is done. I will continue to use them for my vehicles.

3

Pretty pricey place but they have a lot of overhead with their front desk staff. You're not just dealing with mechanics. That being said the customer service was good. It did take them 3 days to finish my car which was surprising. I also has to call and ask when my car would be ready which was a little frustrating. Biggest thing to note: After spending $700+ the tech did not tighten my lug nuts on my one wheel. Really not great and pretty dangerous mistake. I wish they had offered me a discount on a return service for the future. Needless to say I wont be back.

Aimee, thank you for sharing your experience with us. I want to sincerely apologize for the oversight regarding the lug nuts on your wheel. Safety is our highest priority, and I deeply regret this mistake. I understand how frustrating and concerning this must have been, and I take your feedback very seriously. I also apologize for the delay in completing your car and for any inconvenience caused by having to follow up yourself. Communication and timely service are key areas we strive to excel in, and I’m sorry we fell short in this instance. I have tried to reach out to you directly as I’d like the opportunity to make this right. Your trust is important to us, and I’d love to address your concerns personally and discuss how we can improve your experience should you choose to give us another chance. Thank you for bringing these issues to my attention—it helps us grow and serve our customers better.

- Village Transmission & Auto Clinic
4

Super great place. They provide free inspections of all your vehicles systems and fluids as well as a full point markup on your cars condition. You get an email with everything they checked and all the work they did so the communication is super solid. Occasionally they forget to text you that your car is done, but once you get the email of everything they checked you can almost always go pick it up. Great place, great prices, great people

Thank you for the awesome review, Anna! We strive to provide top-notch service and are thrilled to hear you had a great experience with us. We apologize for any inconvenience caused by the missed text notifications. We appreciate your feedback and will make sure to improve our communication process. See you next time!

- Village Transmission & Auto Clinic
5

I had a very refreshing experience with Village auto repair and Transmission Repair service. They’re off Aurora near the old Safeway near Edmonds Way. Not far from Costco. I was referred to Village by a competitor shop. My transmission was really acting strange. Several knowledgeable mechanics told me it was likely the torque converter. This model expedition is known to have that problem. I took the car in to Village fully expecting to buy a new transmission for possibly $6k. They did a complete diagnostic of the transmission and concluded all it might need was to service the transmission and new filter etc. They performed the service and that’s all it needed. They serviced the transmission, engine oil change and fluid service and complete computer diagnostic test of the entire vehicle including other systems like brakes etc. Had they taken advantage of my ignorance and sold me a new transmission or rebuilt mine I would’ve paid the bill and never known I was taken advantage of. That didn’t happen. Instead of $6k+ it was $900. That’s damn honest and calls for a 5* review… keep these guys in mind when you need work done. Village is now our families go to shop for auto repairs. Thank you Village for being honest.

Wow, thank you for such an amazing and detailed review! We're so glad we could provide an honest and refreshing experience for you. Integrity is at the heart of what we do, and knowing we could save you unnecessary costs while getting your Expedition back in top shape means the world to us. We're thrilled to be your family's go-to shop, and we look forward to assisting you with any future auto repair needs. Thank you for trusting Village Transmission & Auto Repair!

- Village Transmission & Auto Clinic
5

Perfect experience

Thank you for sharing your experience, Martha! We're thrilled to hear it was perfect. Your satisfaction is our top priority, and we look forward to serving you again!

- Village Transmission & Auto Clinic
4

Our service coordinator offered timely answers to our questions. Service was good on my truck. It was treated well and I am happy with the repair.

Thank you for your feedback! We're glad to hear our service coordinator provided timely answers to your questions and that you were satisfied with the care and repair of your truck. We appreciate your trust and look forward to serving you again!

- Village Transmission & Auto Clinic
5

Thank you so much for the 5-star rating! We're thrilled to know you had a great experience with us. Your support means the world to us!

- Village Transmission & Auto Clinic
5

They provided excellent service. Honest and great communication. Kyle

Thank you for the great review, Kyle! We're delighted to hear that you had an excellent experience with us. Customer satisfaction is our top priority, so we always strive to provide the best service possible. Thank you for choosing us!

- Village Transmission & Auto Clinic
5

I feel confident when I take my vehicle to Village Transmission that they will do a great job in a timely manner. Also, they notify me of any upcoming service I should be aware of (like low brake pads). I receive a comprehensive inspection list of service items they have checked out on my vehicle. I would not hesitate to recommend them to my friends.

Thank you for the 5-star review! We're thrilled to hear that you trust us with your vehicle and appreciate our communication and comprehensive inspections. Recommendations mean the world to us, and we appreciate you spreading the word. See you next time at Village Transmission!

- Village Transmission & Auto Clinic
5

Always good. They do not fix tires but can add air to the tires and tell you a place to go to get tire fixed. I went to Discount Tire.

Thank you so much for the 5-star review! We’re glad we could assist with adding air to your tires and pointing you in the right direction for tire repairs. Discount Tire is a great choice! If there’s anything else we can help with, we’re always here for you. Safe travels!

- Village Transmission & Auto Clinic
23901 84th Ave W. Edmonds, WA 98026 (425) 778-0194
Village Transmission & Auto Clinic is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Village Transmission & Auto Clinic (425) 778-0194 if you have any issues in accessing any area of our website.