My car’s clutch failed dramatically on I-405 on a Sunday evening. I did not know any transmission shops, but was given the name of Village transmission and auto. My insurance company towed the car to the shop. The next morning, Village did an assessment of it. In the meantime, I spoke With the dealer that had sold me the car. They decided to tow the car to Burlington and have it fixed by a company that they commonly work with. Since the dealer was willing to take responsibility for the clutch, theyonly service I received from Village was the assessment, which was very thorough. And they accepted the car that had been left at their location the night before, on a Sunday when I could not reach anyone. They were very courteous and helpful.
Thank you for taking the time to share your experience—what a stressful situation to be stuck on I-405 like that. We’re really glad we could be there to receive your vehicle after hours and get a thorough assessment done first thing the next morning. Even though the repair ultimately went a different direction, we’re happy everything worked out with the dealer stepping in to take care of the clutch. I’ll be sure to pass along your kind words to Caitlin—she takes a lot of pride in making sure customers feel taken care of, especially in unexpected situations like yours. If you ever need anything down the road, we’re here to help. Safe travels!
- Village Transmission & Auto Clinic