I contacted COSTCO to see what Repair Shops they had that serviced Fords. I have 2004 Ford 150 Supercab. It was 10,000 beyond a oil change that was due and hadn't been serviced in over 7 years! Had Check Engine Light and the Code indicated a missing cylinder. I had a number of options that included local Ford Dealerships. There was 1 locally/family owned shop near me. I contacted them and talked with a Curt. He was the most helpful I have every had from a Service Manager. He thoroughly went through his operation and explained what would happen if I were to select them. I told him that I am very skeptical of Repair Shops, like most people. He explained their "Family Owned" philosophy and was deeply appreciative of the potential business, particularly with how hard small has taken due to COVID-19. I took my truck in THE VERY NEXT DAY. The following day I received a series of emails that had very detailed photographs and identification of all that needed or should be done. Curt was consistent in getting pre-approval for each and every repair that was needed. The Truck was road tested a number of times and there was NO DELAY in obtaining parts or having the Technician work on the Truck. This is contrasted with Infinity which needed to repair my auto-antenna for the Stereo. I was without my Q45 for 5 weeks while they ordered a part off Ebay. To say that VIllage Transmission & Auto Clinic is a "5-Star" Facility is a gross UNDERSTATEMENT. I'd give them 10-stars. I have notified my friends and family in the area that I highly recommend them.
Jared you have given our entire team smiles from ear to ear with your review! We're delighted to hear about your stellar experience, and look forward to continuing to exceed your expectations every visit. Thank you for your trust in us, and a giant thank you for your future referrals!!! We wish you and your family a wonderful holiday!
- Village Transmission & Auto Clinic