They have awesome customer service! I had quite the experience with my car (replaced alternator twice and starter once), and had my car in and out of their shop three different times in the span of a week. They did the best they could to work with my schedule so that I didn't miss too much work, and spent extra hours trying to get to the bottom of what was wrong with my car. They even let me know what upcoming maintenance I should plan to do on my car next. It was not a great situation/week, but I've finally found my mechanic :)